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GETTING PEDPLE TO WORK together effectively of collaborative relationships that enable the single most powerful way to strengthen any organization. It has a more fundamental and far-reaching impact than any of the techniques of the month put forward by the management gurus of the moment. But it is also one of the hardest things to accomplish. Crisis at Santa's Workshop uses an imaginative and delightful fable to outline the Facilitation Process, a specific step-by-step approach for helping people in the organizations systematically take responsibility, focus on what needs to get done and improve working relationships. The facilitation approach builds the kinds of collaborative relationships that enable organizations to exceed expectations and achieve seemingly impossible goals. FOR THE PAST 15 YEARS, Weaver and Farrell have been helping organizations south of the North Pole, such as AT&T, Chrysler, NCR and many others use facilitation to achieve outstanding results. Now, in a classic tale of a group rallying to a cause and achieving its goal, managers can discover a blueprint for change and workers at all levels will get a glimpse of their own potential to make a difference through facilitation.

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