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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives by Emily Yellin (Paperback, 2010)

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AU $41.43
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Yellin doesn't just dwell on complaints, however. She also looks at our nature to complain, what we complain about and how we do so. -- Publishers Weekly. Your Call Is (Not That) Important to Us. "Updated throughout plus new introduction and new chapter"--Cover.