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Customer Service and Social Media by MR Andrew Owen (Paperback / softback, 2013)

About this product

About this product

Product Information

Customer Service and Social Media will take you through the various methods we use to interact with our customers today. We will look at how to use these to our best advantage to improve on customer service and the ultimate goal of achieving customer service excellence. Social Media is becoming a key part of our customer service strategy and how we manage the use of social media is key to our success. This book will give you guidance on how to best use social media to enhance your customers experience. It covers the do's and don'ts for social media. Things to avoid and how to embrace social media within your business. Customer service and Social media will help you to understand the effects social media may have on your business.

Product Identifiers

Publisher
Createspace Independent Publishing Platform
ISBN-10
1492295655
ISBN-13
9781492295655
eBay Product ID (ePID)
188432281

Product Key Features

Author
Mr Andrew Owen
Format
Paperback / Softback, Trade Paperback (US) ,Unsewn / Adhesive Bound
Language
English
Subject
Sales & Marketing
Type
Textbook

Additional Product Features

Content Note
Black & White Illustrations
Author Biography
Andrew Owen, born 1975. Live in Cheshire, North West England until 1995 when he moved to London to start his working life in Customer service starting as a Banqueting technician at the Royal Lancaster Hotel. With an appetite for delivering and developing customer service to the highest possible standard. Andrew worked in various roles all with a customer focus. Nothing less than excellence is accepted by Andrew. Andrews passion is to help businesses to continuously improve on how they serve their customers by reviewing their overall business operations and by ensuring focus remains on the customer experience.
Date of Publication
26/08/2013
Country of Publication
United States

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